1. Published exchange rates
Rates displayed on this website are the latest values entered by the site operator. They may change during the day. A displayed rate is not a guarantee that every transaction will be completed at that rate; the final transaction details should be confirmed at the counter.
2. Currency and banknote acceptance
Acceptance can depend on currency, denomination, banknote series, physical condition and current operational policy. Torn, heavily marked, damaged or unusual notes may be refused or require additional review.
3. Identification and transaction information
Customers must provide any identification or transaction information required by applicable rules and the operator’s authorized procedures. If you are unsure what to bring, contact the service location before visiting.
4. Larger transactions
Large exchanges may require advance confirmation of rate, VND availability, timing and required information. Contact the counter before traveling with a large amount of cash.
5. Fees and final amount
Any applicable fee, commission or adjustment should be disclosed or confirmed before the customer accepts the transaction. The final amount received should match the confirmed rate and terms for that transaction.
6. Receipts and transaction records
Where a receipt or transaction record is provided or required, customers should check the currency, amount, rate and final VND amount before leaving the counter.
7. Refused or delayed transactions
A transaction may be refused or delayed when required information is missing, banknotes do not meet acceptance rules, cash is unavailable, or the transaction cannot be completed under the operator’s current procedures.
8. Questions before visiting
Use the Contact page to confirm a rate, banknote condition, identification question or larger transaction before traveling to the service location.
Need to confirm a rate before you visit?
Check the published rate, opening hours and location, then contact the exchange counter to confirm the final transaction details.