Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how information may be handled when you visit phuquoccurrencyexchange.com, contact Phu Quoc Currency Exchange, or use information and services provided through this website.

Who We Are

Phu Quoc Currency Exchange is the public-facing service name used on this website.

The legal entity information published for the service is CÔNG TY TNHH ĐẦU TƯ VÀ PHÁT TRIỂN SOL COSY PHÚ QUỐC, enterprise code / tax number 1702315676.

For verified business and service information, please see our Business Information page.

Information You Choose to Provide

You may provide information when you contact us, ask about a currency exchange, or prepare for a visit to one of our service counters.

Depending on your request, this information may include:

• Your name or contact details.
• The foreign currency you want to exchange.
• The approximate amount you are considering exchanging.
• Banknote denominations, series or condition.
• Your preferred counter or visit time.
• Questions about exchange rates, banknotes, transaction procedures or service availability.
• Other information you voluntarily provide so that we can respond to your request.

Please provide only the information reasonably needed for your request.

If identification or additional transaction information is required for a particular exchange, provide it only through the legitimate process communicated for that transaction. Avoid sending unnecessary passport images, payment-card information or other sensitive information through unverified third-party channels.

Information Related to Website Operation

Like most websites, this site and its hosting, security and WordPress components may process basic technical information needed to deliver pages, maintain normal operation, diagnose errors and protect the website.

The exact information processed depends on how you access the website and which features are active.

Cookies and Similar Technologies

The website or enabled WordPress components may use cookies or similar technologies where needed for website operation, security, administration, preferences or specific features.

Additional technologies may also be used when a particular third-party feature is enabled. We do not state that a specific analytics, advertising or marketing technology is active unless it is actually implemented on the website.

How Information May Be Used

Information may be used for purposes connected with the request or service for which it was provided, including:

• Responding to questions you send to us.
• Helping prepare for a requested currency-exchange transaction.
• Confirming relevant currency, banknote, rate, counter or timing information.
• Operating, maintaining, troubleshooting and protecting the website.
• Maintaining records where they are reasonably needed for service, accounting, security or compliance purposes.
• Meeting requirements that apply to a particular transaction or business process.

Sharing and Service Providers

Some information may be processed by service providers that support website hosting, security, technical operation or another feature that is actually enabled on the website.

If you choose to follow a link to an external website or use an external service, that service operates under its own terms and privacy practices.

How Long Information Is Kept

Information is kept according to the purpose for which it is needed and any relevant operational, accounting, security or compliance requirement.

We do not publish a single fixed retention period for every type of information because different records may serve different purposes.

Information Security

Reasonable administrative and technical measures may be used to protect website and service information against unauthorized access, misuse, alteration or loss.

No website, internet transmission or electronic storage method can be treated as completely risk-free. You should also take reasonable precautions when sending information online.

External Links, Maps and Embedded Services

This website may link to maps, official sources, travel resources or other third-party websites. Some pages may also use content or functionality supplied by an external provider.

Those third parties control their own services and privacy practices. Review their policies when you choose to interact with them.

Your Privacy Questions and Requests

If you have a question about personal information you previously provided, want to request a correction, or want to raise another privacy-related matter, please contact us using the current service contact details.

Public phone: 0788 636 969

You can also use our Contact page.

Service Locations

Current public service-counter addresses and opening hours are maintained on our Locations page.

The three verified counters currently use the same public phone number and published opening hours of 08:00–22:00, Monday through Sunday.

Changes to This Privacy Policy

This Privacy Policy may be updated when website features, business processes or applicable requirements change.

When the policy is materially updated, the revision date shown at the top of this page should also be updated.

Related Business and Website Information

• Business Information — verified business and legal-entity information.
• Locations — current service-counter addresses and opening hours.
• Contact — current customer contact information.
• Terms & Conditions — website-use and service-information terms.
• Exchange Policy — exchange-rate, banknote and transaction guidance.